Help center
FAQ
Got questions? We’ve answered the most common ones to help you choose with confidence
Orders & shipping
When will my order ship?
Most orders ship within two business days. You'll get an email with tracking the moment the label is created.
Do you ship internationally?
Yes — we ship to most countries. Duties and import fees are the customer's responsibility and are not collected at checkout.
Can I change or cancel my order?
If your order hasn't shipped, yes — email us within an hour and we'll do our best. After it leaves the warehouse, please use the return process.
Returns & refunds
What is your return window?
30 days from delivery, unused and in original packaging. Sale items are final.
How long do refunds take?
Refunds are processed within 3 business days of receiving the return. Your bank may take another 5–10 days to post it.
What if my item arrived damaged?
Send us a photo within 7 days of delivery and we'll arrange a replacement or refund at no cost to you.
Product & care
Where are your products made?
Each product page lists the country of origin. Most of our manufacturing is done in small batches with long-term partners.
How should I care for my product?
Care instructions are printed on each item and on the product page. As a rule of thumb: cooler is gentler, slower is safer.
Get Support
If this page doesn’t answer your question, please visit our Contact Us page and describe your issue. Our support team will get back to you soon.
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